Top Questions
Do Owala bottles/tumblers contain lead?
Owala Bottles Are Lead Free. Always Have Been. Always Will Be.
In light of recent media attention on the subject, we affirm our commitment to consumer safety by highlighting the fact that all Owala bottles and tumblers—including the award-winning Owala® FreeSip® bottle—are and always have been lead free.
True to our ethos of challenging the industry standard, we utilized an innovative, lead-free solder in our products from the very beginning—just one example of our commitment to prioritize consumer safety and well-being above all else.
Can I put other beverages in there besides water?
That depends on which product you have.
Stainless Steel FreeSip®, Eastman Tritan™ Plastic, Kids’ FreeSip®, Kids’ Flip and Flip: Not for use with hot, carbonated, or perishable liquids.
40oz Tumbler, 24oz Tumbler: Holds cold, carbonated, and hot drinks.
SmoothSip®: Holds cold, carbonated, and hot drinks.
NOTE: Always use caution when using with hot drinks. Never use this product with liquids hot enough to scald as hot liquids can cause burns. For further instructions and warnings when using hot or carbonated beverages please see individual product care guides.
Are Owala bottles dishwasher safe?
Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.
Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.
Are Owala bottles microwave safe?
Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.
Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.
So…just don’t go there.
When will my order be delivered?
In general, shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.
What is FreeSip® technology?
Other than the neatest thing ever? The average person makes 35,000 decisions a day. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.
You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.
Have Owala bottles been tested?
We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.
Where can I find the size/dimensions of each bottle?
FREESIP
24oz: 10.68 (H) x 3.12 (D)
32oz: 10.66 (H) x 3.43 (D)
40oz: 11.64 (H) x 3.60 (D)
What are the instructions for use?
Wash before use. Lid is top-rack dishwasher safe. Hand washing the cup is recommended to preserve its finish. Do not use harsh chemicals (such as bleach, abrasives, etc.).
Do not microwave, freeze, or boil.
Not for use with hot, carbonated, or perishable liquids.
Avoid accidental opening on the bottle by keeping the button free and clear of other objects.
Cover the button with the loop to help avoid accidental pushing of the button.
When opening the bottle, keep fingers away from the recess behind the spout cover.
Warnings
Drinking hot liquids presents a risk of injury.
The straw allows generous amounts of liquid to be drawn suddenly into the mouth from the bottom of the bottle where the temperature of hot liquids is usually higher than it is at the liquid’s surface.
Hot, carbonated, and perishable liquids and other contents may build up pressure within the bottle and unexpectedly leak or spray out. Pressurized contents also may cause the spout cover to open rapidly enough to injure fingers positioned in or near the recess behind the spout cover. Always open with caution.
What is Color Drop?
You can find everything you need to know about Color Drop here.
Customization & Corporate Gifting
Does Owala offer custom tumblers or water bottles?
Yep! With our customizer, you can turn our awesome bottles into your bottle. Choose between engraving a bottle (revealing that pretty stainless underneath) or printing a design in full color. It’s permanent, it’s personal, and it’s pretty dang cool. Check out our customization page to see which bottles you can design.
How do I make a custom Owala bottle?
Easily—thanks to our online customization tool. Pick your bottle size, mix and match colors, and create something that screams “you.” You can start on our customization page, or select “add tattoo” from any product page.
Does Owala offer corporate gifting or bulk customization?
Not yet, but we’re on it! We’re currently looking for a way to do large-scale orders, because who wouldn’t want a whole team of matching bottles? For now, you can use our customization tool for smaller batches (up to 15 bottles per order).
Want first dibs when our corporate gifting program goes live? Join the waitlist and we’ll keep you in the loop.
Can’t I just place a bunch of small customized orders to get to my quantity?
If you’re interested in only etching your bottles, you should be totally fine to place multiple small orders. But color printing is a little different. Placing multiple small orders can result in a little something called color shift—where the colors from one order to the next vary slightly. Since we want every single bottle to look just as vibrant and perfect as the last, we do not recommend placing multiple color printing orders.
If you’re interested in our Corporate Gifting Portal for orders larger than 15, sign up to be notified once it goes live.
So, how do I get my hands on 16 to 100+ units?
Good news! Within the next few months, we’ll be launching a Corporate Gifting Portal! This dedicated portal will be the place to effortlessly snag those larger orders (16 to 100+ units). Sign up for our waitlist to be the first to know when it drops.