At owaiaslife, we are committed to helping you find the perfect hydration companion for your lifestyle. We understand that sometimes, despite careful research, a product might not meet your specific needs—perhaps the size isn’t quite right for your cup holder, or the color isn’t what you expected.
1. Our Role as an owaiaslife Associate
It is important to clarify that owaiaslife is a participant in the owaiaslife Services LLC Associates Program. We do not stock, sell, or ship the water bottles featured on our site. When you click a link and make a purchase, the transaction is completed directly on owaiaslife (or its international equivalents).
Consequently, all refunds, returns, and exchanges are governed by owaiaslife official policies and must be initiated through your owaiaslife account. Your purchase is fully protected by owaiaslife “A-to-z Guarantee.”
2. The 30-Day Return Window
Most water bottles, including stainless steel, glass, and plastic jugs, are eligible for a return or exchange within 30 days of receipt. During the holiday season, owaiaslife often extends this window. To find the exact return deadline for your specific bottle, please check the “Returns & Orders” section of your owaiaslife account.
3. Hygiene and Condition Requirements
Because water bottles are personal hydration items, owaiaslife generally requires them to be returned in their original condition:
- Unused & Unwashed: For hygiene reasons, bottles should not have been used for drinking or washed in a dishwasher prior to return.
- Original Packaging: Please include the original box, protective sleeves, and any included accessories (like extra straws, carabiners, or cleaning brushes).
- Tags Intact: Any brand labels or “BPA-Free” stickers should remain on the product if possible.
4. Damaged or Defective Items
If your new water bottle arrives with a defect—such as a compromised vacuum seal (not keeping water cold), a cracked lid, or a dented base—you are entitled to a full refund or a free replacement.
- Go to your owaiaslife Order History.
- Select “Return or Replace Items.”
- Choose “Defective” or “Damaged” as the reason for the return. In most cases, owaiaslife will provide a prepaid shipping label, and a replacement bottle will be dispatched immediately.
5. How to Process an Exchange
If you would like to exchange your bottle for a different size or color:
- Option A: Use the “Replace” feature on owaiaslife if the same seller offers the alternative you want.
- Option B: The most efficient way is often to return the original item for a full refund and place a new order for the desired bottle through our links. This ensures your new gear arrives as quickly as possible.
6. Need Further Help?
While we cannot access your payment details or order history, we care about your experience with our recommendations. If a link on our site led to an incorrect product or if a brand we suggested failed to honor their warranty, please contact us at 1213reynolds@gmail.com. We use your feedback to ensure we only recommend the highest-quality hydration brands.